Refund policy

Last updated: November 10, 2026

goodr offers goodr products to customers in the United States.

30-day return window

You may request a return within 30 days after your order is delivered. To qualify, the goodr item must be unused, in its original condition, and in its original packaging. Provide your order number or other proof of purchase.

How to request a return

Contact us before sending an item back. For an eligible return, we cover the return shipping cost and provide return instructions or a prepaid return label. Items sent without an approved return request might not be accepted.

Damaged, missing, or incorrect items

Inspect the order after delivery. If a goodr item is damaged, missing, or different from what you ordered, contact us promptly with the order information and clear photos so we can review the issue and provide the appropriate next step.

Refunds

After we receive and inspect an eligible return, we notify you of the decision. If approved, the refund is issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

Order changes and cancellations

Contact us as soon as possible if you need to cancel or change an order before it ships. We cannot guarantee that a request can be completed. Once an order has shipped, it follows the return process above.