FAQ

Last updated: November 10, 2026

goodr offers goodr products to customers in the United States.

How long does shipping take?

Processing normally takes 1–2 business days. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and United States federal holidays are not business days, and carrier delays can affect estimates.

How do I track my order?

Tracking information is sent to the order email after shipment. Carrier scans can take time to appear.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help but cannot guarantee a change or cancellation. A shipped order cannot be guaranteed an address change.

How do returns work?

Request a return within 30 days after delivery. Eligible goodr items must be unused, in original condition, and in original packaging, with an order number or proof of purchase. We provide return instructions or a prepaid label for an eligible return.

When will I receive my refund?

After an eligible return is received and approved, we issue the refund to the original payment method within 10 business days. A bank or payment provider may need more time to post it.

What if my order is damaged, missing, or incorrect?

Contact us with the order number and clear photos when available. We will review the issue and provide the appropriate next step.

What payment methods are accepted?

Only methods displayed in the live checkout are accepted. Orders are settled in USD, and the final checkout page shows the complete charge before submission.